jidbaj is committed to protecting the personal data of every player on its platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use and protect it, and the rights available to you as a jidbaj account holder.
This Privacy Policy is published by jidbaj (the "Platform", "we", "us", "our") and applies to all users who access or register on the jidbaj website at jidbaj.net (the "Site"). The Policy describes how jidbaj collects, uses, stores, protects, and in certain circumstances discloses the personal information of its users ("you", "your", "Player").
By registering a jidbaj account or otherwise using the Site, you acknowledge that you have read this Privacy Policy in full and consent to the collection and processing of your personal data as described herein. This Privacy Policy should be read alongside the jidbaj Terms & Conditions and the Responsible Gaming Policy, each of which is incorporated into the overall agreement between you and jidbaj by reference.
jidbaj takes the protection of personal data seriously. We apply industry-standard technical and organisational security measures to safeguard the data entrusted to us by players across Bangladesh and beyond. This Policy is written in plain, formal English and is intended to be read and understood by any jidbaj account holder without specialist legal knowledge.
jidbaj collects the following categories of personal data:
| Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, national ID number, passport number | Registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address, city, division, postal code | Registration and account updates |
| Financial Data | bKash / Nagad / Rocket / Upay account numbers, bank account details, transaction history, deposit and withdrawal records | Payment processing and withdrawal requests |
| Technical Data | IP address, browser type and version, device type, operating system, time zone setting, session duration | Automatically upon Site access |
| Usage Data | Games played, bets placed, bet amounts, game outcomes, bonus usage, login frequency, page navigation patterns | Automatically during gameplay |
| Communications Data | Support chat transcripts, email correspondence, complaint submissions | When contacting support |
| Verification Documents | Copies of national identity card, passport, utility bills, or other documents submitted for KYC | KYC verification process |
jidbaj does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless specifically required by applicable law or regulatory obligation and only with your explicit prior consent.
The majority of personal data jidbaj holds is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion. You are responsible for ensuring that the information you provide is accurate and kept up to date.
When you access the jidbaj Site, we automatically collect certain technical and usage data through cookies, server logs, and similar tracking technologies. This data is collected from the moment you load any jidbaj web page and continues throughout your session. The automatic collection of this data is essential to the operation of the platform, including fraud detection, session management, and performance optimisation.
jidbaj may receive personal data about you from third parties in certain circumstances, including:
jidbaj processes your personal data on the following legal grounds:
jidbaj uses the personal data it holds about you for the following purposes:
jidbaj does not sell, rent, or lease your personal data to third-party advertisers or data brokers. Your personal data may be shared with the following categories of third parties strictly on a need-to-know basis and solely for the purposes described in this Policy:
All third parties with whom jidbaj shares personal data are required to process that data in accordance with applicable data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
jidbaj retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.
jidbaj implements a layered approach to data security, combining technical, organisational, and procedural controls to protect player data from unauthorised access, disclosure, alteration, or destruction. Our security measures include:
Cookies are small text files placed on your device by the jidbaj website when you access the Site. They allow the platform to recognise your device on subsequent visits, maintain your session state, and collect usage analytics.
You may control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jidbaj platform, including login persistence and personalised game recommendations. jidbaj does not use third-party advertising cookies or track your activity across external websites.
As a jidbaj player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact jidbaj at [email protected]. jidbaj will respond to all verified data rights requests within 30 calendar days.
Parents or guardians who believe that a minor may have registered a jidbaj account or submitted personal data to the platform are requested to contact jidbaj immediately at [email protected] so that appropriate action can be taken.
The jidbaj platform integrates licensed game content from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game delivered by one of these studios, limited technical session data may be processed by the studio's servers in order to deliver the game. Each studio operates under its own privacy and data protection framework as a licensed game provider.
jidbaj does not control, and accepts no responsibility for, the privacy practices of third-party service providers beyond the contractual obligations imposed on them as processors of jidbaj player data. Players are encouraged to review the privacy policies of any third-party services they interact with independently of the jidbaj platform.
jidbaj reserves the right to update or amend this Privacy Policy at any time. The effective date at the top of this document will be updated to reflect the date of the most recent revision. Where an amendment materially affects the way in which jidbaj processes your personal data, we will endeavour to notify registered players via the email address associated with their account at least 7 days before the amendment takes effect.
Your continued use of the jidbaj platform following the publication of any amendment to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any amendment, you may close your account and request deletion of your data in accordance with Section 10 of this Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which jidbaj processes your personal data, please contact our support team using the details below. jidbaj takes all data protection enquiries seriously and will respond promptly.
Our Privacy Commitments
Beyond legal compliance, these are the practical data protection standards that every jidbaj player can expect from our platform every day.
Every piece of data transmitted between your device and jidbaj is protected by bank-grade 256-bit SSL encryption. Your credentials and payment details are never sent in plain text across any network.
jidbaj does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing platforms — ever. Your data is used exclusively to operate and improve the jidbaj platform.
You can request a complete copy of the data jidbaj holds about you at any time. You also have the right to correct inaccuracies, restrict processing, and in many cases request full deletion of your data.
All identity documents submitted for KYC verification are stored encrypted and accessed only by authorised compliance staff. Documents are never shared with marketing partners or non-essential third parties.
jidbaj retains your data only as long as necessary. Transaction records are held for five years as required by AML law, after which data is securely deleted or permanently anonymised.
Our support team is available around the clock in Bangladesh Standard Time to handle any data protection concern, rights request, or privacy complaint. Email us at [email protected] for a response within 24 hours.
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